Don’t Put Off The Switch

We have previously mentioned through our various media strands (eNewsletter, quarterly newsletter & social media) that landlines are changing and the UK’s telephone network is being upgraded to a digital service to support the communication needs of the modern age.

Many residents in our community have already made the switch, some have not. Please the read below and discuss with your elderly neighbours & friends.

These changes will affect everyone who has a landline they’d like to keep using.

If you or someone you know has additional needs, such as elderly relatives or someone who uses a telecare device or pendant alarm, enhanced protections including free engineer visits and backup power is available where needed.

Here’s everything you need to know.

By January 2027, the old analogue phone network will be completely switched off, replaced by new digital landlines which work using broadband. As the programme enters its final phase, BT and other home phone providers continue to switch customers over to the new technology ahead of the deadline.

For most customers, the switch is incredibly simple, but the change can be daunting for some people. That’s why BT have been working closely with the UK Government and wider industry to ensure that everyone gets the support they need to take action when contacted by their provider.

Ahead of your switch over, you will be contacted by your landline provider. If you don’t respond to your provider, your services could be disrupted, so it’s important you take action when contacted about the switch. They are there to support you every step of the way.

Clare Balding meets BT Digital Voice customer, John Garrard, and chats about his switch

Customers with additional needs

If you need extra support making the switch to Digital Voice, please contact your service providers customer service team.

If you have Telecare, and are a BT or EE customer, please call 0800 077 8813. If you are a Plusnet customer, please call 0800 079 0009.

What if you don’t have broadband?

You will be offered a dedicated landline service, allowing you to use your landline in the same way they do today.

Start Planning

Download the below checklist from Worcestershire County Council.