This is a free scheme to deter cold callers and rogue traders and help vulnerable and elderly people feel safer in their own homes.

It is funded by the West Mercia Police and Crime Commissioner to help reduce doorstep crime.

Nominated Neighbour uses bright yellow window stickers to show potential house callers that that they will only been seen if accompanied by a known and trusted person after their identity has been verified by that person.

All it takes is a neighbour, family friend or family member to agree to be nominated and have callers directed to them.

The scheme deters scam callers, who will not want their identity to be checked. In addition to the window sticker, a pack containing useful information on keeping safe is also provided.

Further information can be found at: Nominated Neighbour Scheme.

To join the scheme or if you have questions, contact the Redditch and Bromsgrove Community Safety Team at CommunitySafety@bromsgroveandredditch.gov.uk or call 01527 534187.

STOP, HANG UP, CALL 159

If you think someone is trying to trick you into handing over money or personal details…

…Stop, hang up and call 159 to speak directly to your bank.

Last year criminal gangs stole over £470m by pretending to be your bank or other service provider.

159 is the memorable, secure number that contacts you directly to your bank if you think you’re being scammed.

159 works in the same way as 101 for the police or 111 for the NHS. It’s the number you can trust to get you through to your bank, every time.

159 will never call you. Only a fraudster will object to you calling 159.

When should I call 159?

Call 159 if:

• Someone contacts you saying they’re from your bank – even if they are not suspicious
• You receive a call asking you to transfer money or make a payment – even if it seems genuine
• You receive a call about a financial matter and it seems suspicious

Remember, 159 will never call you. But you can rely on 159 to get you through to your bank.

Who is behind 159?

159 has been set up by banks and telephone companies who want to fight fraud. It’s a pilot scheme at the moment. The following banks are part of it:

• Barclays
• Lloyds (including Halifax and Bank of Scotland)
• NatWest (including Royal Bank of Scotland and Ulster Bank)
• Santander
• Starling Bank

That covers over 70% of UK primary current account holders.

We want more banks to join us, and we hope they will over the course of the pilot.

Will it definitely work on my telephone?

Almost all major consumer telephone companies are participating, and over 80% of UK mobiles and landlines will be able to use 159 at the outset. We are working to grow this reach to 100% during the pilot.

The telephone companies are:

• BT, including EE and Plusnet
• Gamma
• O2, including giffgaff
• TalkTalk
• Three
• Virgin Media
• Sky

What happens if 159 doesn’t work, for any reason?

You should contact your bank in the normal way, using the number on your bank card.

How much does it cost to call 159?

Calling 159 will cost the same as a national rate call; usually part of the included minutes in most phone tariffs.

What’s the idea behind the 159 pilot?

159 is a pilot scheme – the idea is to collect evidence to show that calling 159 helps fight fraud. Then we want to make 159 a universal number – available on all phones and for all banks.

A crime prevention message from PCSO Hyder

Protect yourself from doorstep crime. Be aware of people who turn up unannounced, most genuine callers will have a pre-arranged appointment. If in doubt, keep them out!

Doorstep crime can include rogue traders offering home improvement or gardening services, or bogus callers who claim to be the council, police, health carers or energy companies.

Rogue traders may say they are in the area working on another property and they have spotted a problem with your home or garden. They may claim to have materials left over from another job, like paving or tarmac. They may try to pressurise you to buy goods or sign up for services on the spot. Unfortunately all too often they may offer to carry out work cheaply , but charge an extortionate price after the work has been completed.

Bogus callers may claim to be working for the council, water, gas or electric company. They could also say they are a nurse, doctor or even from the police. Bogus callers may say they need to come into your home, or try to get you to go outside. They may try to distract you so they can steal your money. They can be male, female or even children.

A pedlar is someone who calls at your door to sell items that they have to offer, This can often include cleaning or household goods. These goods may be sold at an overpriced value. By law pedlars are required to carry a pedlar’s certificate, which is issues by the police force in the area they operate.

If you are not sure who is at the door, do not open it. Check the identity of any caller. Confirm who they are by calling the company they work for by using the number from the telephone directory or from off one of your bills. Do not call a number provided by them.

If caller does not leave your property when asked to do so, call the police.

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