| There have been several reports of scam text messages and emails claiming to be from a well-known delivery service such as Royal Mail, FedEx, UPS, Yodel and Hermes. |
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| Messages state that a delivery has been missed and that the recipient will need to rearrange a delivery or that it has a shipping fee associated with the package. It will contain a link which will direct the consumer to a phishing website designed to look like the official website where consumers can make payment. |
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| If in doubt, don’t click the link. Take Five and think about what is being asked; are you expecting a delivery? Would it require a shipping fee if you have? |
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| Royal Mail will only send email and SMS notifications to customers where the sender has requested this when using their trackable products that offer this service |
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| The only time Royal Mail would ask customers to make a payment in an email or SMS is if a customs fee is due. In this case, they will also leave a grey card telling them there’s a fee to pay, either for the international customs fee or a surcharge for an underpaid item before they can release the item. |
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| You can forward suspicious text messages to 7726 and suspicious emails on to report@phishing.gov.uk |